Careers

Tinkergarten is a fast-growing social impact company founded by education and tech industry vets that offers high quality outdoor classes where kids learn through play. We're a small but powerful team on a mission to improve the lives of kids and their families. Are you ready to join us? Check out our current opportunities:


Tinkergarten Leader

Be the one to bring Tinkergarten to your community! If you care deeply about early childhood learning, getting kids outdoors, and have a talent for both child and adult facilitating adult learning, listen up. Tinkergarten is a fast growing, social impact company founded by education and tech industry vets, that is redefining early childhood education. We offer high quality outdoor classes where kids learn through play. Our platform enables talented people nationwide to become a leader (teacher), run classes in parks, and deliver high quality learning to families in their local community. We're a small but powerful team on a mission to improve the lives of kids and their families, and adding new Leaders each week.

The Tinkergarten Leader is the one who brings our mission-driven, healthy and educational service to their local community by facilitating child-directed, outdoor, play-based learning classes.

We need you to:

  • Successfully complete our immersive, live online new leader training course, and work with our team for ongoing coaching and support to improve your practice.
  • Set your own schedule, location, and frequency of classes.
  • Tinkergarten leaders who are also parents can bring their own kid(s) to class, so you can develop the quality of your own with kids while you help others do the same.
  • What you’ve got:
  • You are an energetic, motivated person who loves working with kids
  • You share a passion for the outdoors, and want flexible and meaningful work
  • You are open to learning new things, and eager to share your learning with others
  • You are connecting person, able to clearly communicate with both parents and kids
  • You are flexible and can manage the logistics of an outdoor classroom
  • Learn more or apply to become a leader.


    Leader Community Manager

    If you care deeply about early childhood learning, getting kids outdoors, and have a talent for motivating mission-driven teams, listen up. Tinkergarten is a fast growing, social impact company founded by education and tech industry vets, that is redefining early childhood education. We offer high quality outdoor classes where kids learn through play. Our platform enables talented people nationwide to become a leader (teacher), run classes in local green spaces, and deliver high quality learning to families in their local community. We're a small but powerful team on a mission to improve the lives of kids and their families, and we’re hiring a Leader Community Manager.

    As the Community Manager, you’ll be responsible for cultivating community, nurturing organizational culture and maximizing the impact of our network of highly motivated early childhood educators. We believe that diverse teams are strong teams.

    Your Goals:

    • Be the champion of leader motivation, helping leaders to drive the maximum amount of impact in their communities.
    • Help leaders to remain engaged and become even more successful at driving more families into the program, season after season.
    • Continually improve leader satisfaction by liaising between the leader community and central team, advocating for improvements and supports that build and even more vibrant, active, high-functioning community.
    • Facilitate peer learning among the leader community, in turn, building a stronger learning community.
    • Measure outcomes and learn from data that can help leaders drive improvements in family participation, success and impact.

    Your responsibilities:

    • As the lead motivator, you’ll maintain a strong, positive presence, keeping leaders connected to the mission and the impact they are making.
    • Manage regular communication to the leader community to ensure maximum leader engagement and learning.
    • Manage leader community as it plays out across social media
    • Surface trends, issues and learning from the leader community to the central team.
    • Collaborate with other central team colleagues to develop, test and track programs that increase engagement, success, and impact for leaders.
    • Steward the cultural values of the company within the leader community.
    • Cultivate an open, supportive, and vibrant culture among the leaders.
    • Curate leader community spaces to continue to build an open, supportive and productive peer learning network and honor brand and cultural values.

    You need:

    • 5+ years of relevant work experience, with 2+ years managing social media presence for a company or organization.
    • Extraordinary writing skills.
    • A high bandwidth communication style.
    • An infectious, positive attitude.
    • Direct experience motivating a group(s) to push toward a mission or common goal. A track record of helping that group(s) to achieve or exceed goals.
    • Experience tracking, synthesizing and reporting on relevant metrics to measure the success or failure of your programs.
    • Ability to move at the speed of a startup, while maintaining quality output.
    • Spirit and willingness to dive in the deep end and play on a winning team.
    • Ability to work efficiently and effectively across a distributed team.

    Though our team is located in Northampton, MA, and Brooklyn, NY, this position can be based in New York, Boston, or Northampton, MA HQ. If this role excites you, please send details on your background and a note about why you are interested in the role to support@tinkergarten-dot-com.


    Support Specialist

    Tinkergarten is growing and seeks a seriously support-loving person to join our team and help us with a range of ongoing customer support and administrative tasks. We’re looking for someone who loves helping people and solving problems to provide warm, efficient, and effective support to Tinkergarten leaders and families. This is a great opportunity if you care deeply and genuinely about customer support and about the role it plays in making a people-centered organization successful. We believe that diverse teams are strong teams.

    Responsibilities:

    • Respond to and resolve phone calls and emails from customers, quickly and effectively
    • Increase customer satisfaction and build loyalty through providing amazing, personal customer support.
    • Manage service requests from leaders, supporting the team responsible for classes.
    • Escalate critical support issues to the appropriate internal channel
    • Use internal and third-party software to process customer requests and help our leaders post and manage their class listings
    • Craft documentation, suggest improved processes, and collaborate with the rest of the team to be as helpful as possible to our customers and leaders.

    Who will thrive in this job:

    • You like making things easier for customers and co-workers, and are energized by interacting with and helping people
    • You love learning about new ways of doing things
    • You’re a positive person and know how to look on the bright side
    • You’re comfortable with a little uncertainty. We move fast and sometimes decisions are made without all of the information.

    Experience and requirements:

    • 2-3+ years in a customer service position (bonus for online support experience)
    • Excellent verbal and written communication skills
    • Passionate about helping others
    • Comfortable with common online applications (google suite etc.) and able to quickly learn new ones
    • Persistent and detail-oriented; will search until the proper answer is found
    • Spanish speaking a plus, but not required

    This is a full time role based in our downtown Northampton, MA office, with the flexibility for occasional remote work after training is complete. Availability some evenings and weekends is a plus.

    If you think you might be a good fit for this role, please send your resume and a note about why you’re interested in this position to support@tinkergarten-dot-com with the subject “Application: Support Specialist”


    Intern

    If you are tech-savvy, highly organized, and an exceptional communicator, we'd love to talk to you. Tinkergarten is a fast growing, social impact company founded by education and tech industry vets, that is redefining early childhood education. We offer high quality outdoor classes where kids learn through play. Our platform enables talented people anywhere to become a leader, run classes in parks nationwide, and deliver high quality learning to families in their local community. We're a small but powerful team on a mission to improve the lives of kids and their families, and we're hiring interns to help us. You'll help to solve customer and leader issues to provide a delightful experience for families, and assist with the administrative and logistical tasks that enable our classes to run smoothly.

    Your responsibilities:

    Work on a variety of projects across departments, including Marketing, Technology, Operations, Learning and Development, Leader and Customer Support.

    Assist with data entry, editing, and other administrative tasks.

    Assist with shipping curriculum materials to our leaders around the country.

    Answer inquiries by phone and email from customer families as well as our team of leaders.

    Nuts and bolts:

    Paid internship - excellent hourly rate
    You can dedicate a minimum of 10-20 hrs/week during the school year. Availability over January term is desirable but not required.

    Must be able to bend, lift up to 30lb, go up and down 2-3 flights of stairs, and walk short distances (<1 mile) to ship packages

    This role is based in our Northampton, MA headquarters. If this role excites you, please send details on your background and a note about why you are interested in the role to support@tinkergarten-dot-com.